State Farm® Insurance Agent John Shaffer
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Keith Bosley
October 28, 2024
3
out of
5
rating by Keith Bosley
"Asked to see if they could help me reduce some of my coverages. Which I know they can. Just to have them tell me they can't help."
We responded:
"Thank you for your feedback, Keith! It's important to us that we provide the assistance you need. We're sorry to hear that your recent experience didn't meet your expectations. We strive to offer the best possible service and would appreciate another chance to discuss your coverage options. Please reach out again so we can work together to find a solution that suits your needs."
Merrie Stratton
October 24, 2024
5
out of
5
rating by Merrie Stratton
"Jaime Turner was fantastic! Great to work with. Quickly got me the boat insurance I needed. Definitely will be yalking to him about moving some other insurance to him!"
We responded:
"Thanks for sharing your experience, Merrie! Jaime is always dedicated to providing excellent service and it's great to hear he was able to quickly assist with your boat insurance needs. We look forward to helping you with your other insurance needs too!"
DonBlake Carroll
October 22, 2024
5
out of
5
rating by DonBlake Carroll
"Scott Yingling from John Shaffers office saved the day!!!! Thank you Scott!"
We responded:
"Scott is truly a lifesaver! We're so glad he could help you out. Thanks for sharing your experience!"
chris hammond
October 16, 2024
5
out of
5
rating by chris hammond
"Afternoon Sir John: My name is Christopher and I just wanted to express true Gratitude for Hannah and your team on how professional and prompt you’ll all were today. I was a Branch Manger for ERAC for 10yrs in Missouri, along with that I was an insurance office, so I’ve worked with many agents ,adjusters over the years lol. State Farm has been a long time partner with ERAC and has always been 100% amazing in working with. So I just wanted to Say: A Big Thank you in Having a professional like Hannah on Team State Farm. Absolutely great service. We had a motto at Enterprise” Customer service is our way of life” and you guys are nailing it! Have an amazing day and again Thank You!"
We responded:
"Thank you so much, Christopher! Your kind words mean a lot to us. We're delighted to hear that Hannah and the team provided you with the professional and prompt service you deserve. It's fantastic to know that your experience with us aligns with the high standards you upheld at ERAC. We truly appreciate your long-standing partnership with State Farm and your recognition of our commitment to excellent customer service. Have an amazing day!"
Matthew Garfinkel
October 7, 2024
5
out of
5
rating by Matthew Garfinkel
"Britany is quite simply the best!!!! There’s few people that are real, and legitimately cares about their clients and aren’t just prioritizing the paycheck. If you want someone who listens is the kind of person you can bring your kid who just got their first car, or someone who will handle the needs of your whole family with extreme and peerless care, then Britany is your insurance gal!"
We responded:
"Thank you so much for your kind words, Matthew! It's wonderful to hear that Britany's genuine care and dedication made such a positive impact on your experience. Your trust in her to handle your family's insurance needs means a lot. We appreciate your feedback and look forward to continuing to provide you with exceptional service!"
Heather Boutwell
October 2, 2024
5
out of
5
rating by Heather Boutwell
"I just got off the phone with Shannon about my renewal coming up. Was really nice to have them call me as I had questions about a different type of policy and had been meaning to call, but life gets in the way! Great service and Shannon was very nice and helpful!"
We responded:
"Thank you for sharing your experience! It's wonderful to hear that Shannon was able to assist you with your renewal and answer your questions about a different policy. We're glad we could make things a bit easier for you. Great service is what we strive for, and it's fantastic to know we hit the mark!"
Connie Howard
September 19, 2024
5
out of
5
rating by Connie Howard
"I have worked with this St Farm office for over 4 years. In all aspects they have been very friendly and helpful. Recently I am working with Julie Harrell regarding a possible homeowners policy for a second home. She is being very helpful and informative even though it is possible we can't go with them. St Farm has carried all my insurance policies since 1976. I am sticking with them."
We responded:
"Thank you for sharing your experience! It's wonderful to hear that you've found our team friendly and helpful over the years. Julie is dedicated to providing the best service possible, and it's great to know she's been informative and supportive with your potential second home policy. Your loyalty since 1976 means a lot to us!"
Robert Powell
September 16, 2024
5
out of
5
rating by Robert Powell
"Very sweet female agent."
We responded:
"Thank you for your kind words! It's wonderful to hear that you had a positive experience with our team. We appreciate your feedback and look forward to continuing to serve you!"
Warren Gallinger
September 8, 2024
5
out of
5
rating by Warren Gallinger
"Scott and Abigail were GREAT. Got me on the road to understanding the discount process, I thought a waste of time but maybe not so thanks to them I’m in…."
We responded:
"Scott and Abigail were fantastic in helping you understand the discount process! It's wonderful to hear that their assistance made a difference for you. Thanks for sharing your positive experience!"
Pablo Colina
August 1, 2024
5
out of
5
rating by Pablo Colina
".very kind attention, knew how to solve my doubts"
We responded:
"Thank you, Pablo! It's great to hear that your questions were answered and you felt well taken care of!"
Twilah Maltbia
June 29, 2024
5
out of
5
rating by Twilah Maltbia
"I wanted to thank Dawn Magri and Summer for their efforts in getting our insurance bundled into a discounted package. They have been very helpful. Dawn truly is a sales agent that puts her whole heart into her work. Summer also is a dedicated worker. They both provide customer care & professional service."
We responded:
"Thank you for your kind words! We're delighted to hear that you had a great service experience with us. Providing excellent service is our top priority, and your feedback motivates us to continue delivering the best for our customers."
Bridget Toler
June 14, 2024
5
out of
5
rating by Bridget Toler
"Dawn Magri was super nice and helped me get coverage again. Would definitely recommend her!"
We responded:
"Thank you for the kind words, Bridget! We're thrilled to hear that Dawn provided you with excellent service. If you ever need assistance in the future, don't hesitate to reach out."
marisa straham
June 4, 2024
5
out of
5
rating by marisa straham
"If you have any insurance needs (car,home,etc.) Make sure you see Dawn Magri. She is very knowledgeable, patient, friendly, and will save you money. She got me better coverage on my cars and renters insurance and saved me money all at once. I am extremely pleased with how she went above and beyond to explain things to me and shared things I didn’t realize I needed/could have covered. 10/10 recommend State Farm ask for Dawn Magri you’ll be happy you did and so will your pockets."
We responded:
"Thank you for the glowing review, Marisa! We're thrilled to hear about your positive experience with Dawn Magri and how she was able to provide you with better coverage while saving you money. We appreciate your recommendation and are here to help with any insurance needs you may have in the future."
Robert Parramore
May 23, 2024
5
out of
5
rating by Robert Parramore
"Love statefarm. Switched over from progressive and just love the level of service that I received. I now have Commercial auto, boat, and life insurance with them"
We responded:
"Thank you for choosing State Farm, Robert! We're thrilled to hear that you've had a positive experience with our services and that you've entrusted us with your various insurance needs. We appreciate your kind words and look forward to continuing to provide you with excellent service."
Paul Sessions
April 24, 2024
5
out of
5
rating by Paul Sessions
"Just spoke with Dawn and she had me all set up in about 20 minutes. She saved me over 200 dollars a month for auto insurance and explained everything along the way. Great service."
We responded:
"Thank you for your kind words and for taking the time to share your positive experience with our State Farm team. We truly appreciate your feedback!"
Caitlyn Campbell
April 23, 2024
5
out of
5
rating by Caitlyn Campbell
"I was really nervous about an insurance situation that popped up, but Kari Miles helped ease my nerves and was quick to assist me with it right away. She truly slays the game over at John Shaffer State Farm, and I am so grateful!"
We responded:
"Thank you so much for your kind feedback, Caitlyn. Kari is always ready and willing to go above and beyond for our customers to ensure they have the best Insurance experience. We look forward to working with you for years to come."
Joseph Adkins
April 12, 2024
5
out of
5
rating by Joseph Adkins
"Answered my questions and had me signed up no tassels. Promt, kind and courtesy. Customer Service is back..."
We responded:
"Thank you for taking the time to leave a review, and we greatly appreciate your kind words and recommendation! We're thrilled to hear that you had a positive experience with us and found our team to be so amazing."
Cindy
April 9, 2024
5
out of
5
rating by Cindy
"I called yesterday wanting to know how State Farm could provide me with some info on possibly getting a better rate than I have with another company. I spoke with Dawn and she answered every question I asked. She is very knowledgeable of her position. Very kind and made me feel comfortable. She has given me time to review my quote. She takes pride in representing State Farm Insurance. 😊"
We responded:
"Thank you for your kind review. It is truly a pleasure to provide you with great customer service and take care of all your Insurance needs."
Marie Hershman
April 2, 2024
5
out of
5
rating by Marie Hershman
"Many thanks to Kari Miles! It never hurts to ask questions and get help. Over the last six weeks I have worked to salvage my insurance after a request requiring a new roof, which was done to code. Minor differences of opinion were clarified thanks to Kari project managing me, my roofer, my patio guy and the underwriters! Good Work."
We responded:
"Thank you for your kind review. It is truly a pleasure to provide you with great customer service and take care of all your Insurance needs."
speaker3
March 18, 2024
5
out of
5
rating by speaker3
"My long time agent retired and was assigned to someone else. Checked around and John and his team are a perfect fit. Everyone is super helpful. They’re pursuing an umbrella liability policy for my other needs!"
We responded:
"Our team takes pride in being knowledgeable and dedicated to providing the best service to our customers. Your words are a testament to our commitment, and we're delighted to have been of service to you."
Vanessa Wilson
February 21, 2024
5
out of
5
rating by Vanessa Wilson
"Julie Harrell and Kari Miles are two of the smartest people I know they are very helpful and their kindness makes them beautiful people at State Farm, thanks!!"
We responded:
"Thank you for the 5 star review, and for recognizing the efforts of Julie and Kari. Their knowledge, helpfulness, and kindness truly make them assets to our team at State Farm."
Dr. Tosca Grimm
February 9, 2024
5
out of
5
rating by Dr. Tosca Grimm
"Kari is a great support - she helped us adjust our policy and explained everything clearly and thoroughly."
We responded:
"Thank you for taking the time to leave a review, and we greatly appreciate your kind words and recommendation! We're thrilled to hear that you had a positive experience with us and found our team to be so amazing."
Ramy Ibrahim
February 3, 2024
1
out of
5
rating by Ramy Ibrahim
"Canceled my insurance without contacting me in any way, and when I called to find out what happened, they offered me the same plan at literally twice the cost, 3 months after I started my.policy with them. They couldn't tell me why my insurance had been canceled. Almost had my license suspended because of this business but was luckily able to get the same policy with a different insurance company at a better rate on the same day."
We responded:
"We strive to provide excellent customer service and ensure a smooth experience for all our policyholders. Insurance is highly regulated in the state and notices are required before we cancel anyone. I understand how disappointing and unexpected that must have been for you. Our pricing structure may vary based on several factors, including risk assessment and market conditions. If the reasons were not adequately explained, we sincerely apologize, and we will look for ways to do better in the future."
Connie Sharpless
January 31, 2024
5
out of
5
rating by Connie Sharpless
"I am so thankful for Taelor! She quickly and efficiently helped me out of a last minute situation! I was so nervous and anxious when I walked in, but Taelor was able to calm me down and solve my problem."
We responded:
"It's wonderful to hear about the positive impact Taelor had on your experience! We're grateful for your kind words and pleased to know that she was able to assist you efficiently and effectively in a last-minute situation. Providing a calming presence and solving problems promptly are valuable qualities in customer service, and it sounds like Taelor excelled in both aspects."
Debbie Lingner
January 18, 2024
5
out of
5
rating by Debbie Lingner
"Taelor is a wonderful agent! She is friendly and answered all my questions ..Helped me get a reduced rate for my auto insurance.. Thank you Taelor!!"
We responded:
"Thank you so much for your kind feedback, Debbie. Taelor is always ready and willing to go above and beyond for our customers to ensure they have the best Insurance experience. We look forward to working with you for years to come."