State Farm® Insurance Agent John Shaffer
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Michael Hadley
July 27, 2026
5
out of
5
rating by Michael Hadley
"Ruth Ann provided outstanding customer service with me this morning. Please keep my paper billing coming"
We responded:
"Thanks so much for the fantastic rating, Michael! We’re so glad you had a great experience with our team. Don’t hesitate to reach out anytime—we’re here for you! "
Animal Eye Clinic of Pensacola
July 24, 2026
5
out of
5
rating by Animal Eye Clinic of Pensacola
"Thank you so much for keeping me informed and giving me all the details I needed about that refund"
We responded:
"Thank you for the thoughtful review - we really appreciate you taking the time to share your experience with our Pensacola insurance team. "
Michael Gravette
July 21, 2026
5
out of
5
rating by Michael Gravette
"Jared was very helpful going over my insurance and several options available. Would recommend Jared for helpful advice searching products Statefarm has available."
We responded:
"Michael, thank you for the fantastic rating! We’re committed to providing honest, reliable service, so we’re so glad that came through in your experience. "
Lola Wanda DeMeere
July 21, 2026
5
out of
5
rating by Lola Wanda DeMeere
"Jarrod was helpful and informative. Answered all my questions and walked me through the process effortlessly. Every associate I have dealt with from this office has been amazing, knowledgeable and kind. Thank you for a great experience."
We responded:
"Hi Lola, thank you so much for your kind review! We really appreciate you taking the time to share your experience with us here on State Farm Agent John Shaffer’s team. Please reach out to us if any questions come up! - John Shaffer’s Insurance Team "
Wanda Demeere
July 21, 2026
5
out of
5
rating by Wanda Demeere
"Logan was extremely helpful through the whole process and even with my chaotic schedule. He stayed consistent and made sure to keep reaching out to make things happen. He is very knowledgeable and even educated me on some other things I’ll be looking into for the future. I definitely recommend State Farm and him for all your insurance needs."
We responded:
"Thank you, Wanda, for sharing your experience with Logan. It's wonderful to hear how he was able to assist you effectively, even with a busy schedule. His dedication and knowledge are truly valuable, and we're glad he could provide you with the information you needed. Your recommendation means a lot, and we're delighted to have you as part of the State Farm family."
Brian Owens
July 20, 2026
1
out of
5
rating by Brian Owens
"This is the worse State Farm agency I have dealt with. The lack of follow-up and returning phone calls is incredible. When we questioned Mr. Shaffer about it he says "it's not requirement we follow-up or call you back." Not a requirement? How about professionalism and common courtesy? Save yourself some headaches and choose a different state farm agent."
We responded:
"Brian (and Sonja from her earlier review), we are sorry that this situation remains frustrating. We respectfully disagree with the characterization that our office failed to follow up. Our records as well as written correspondence from State Farm document multiple attempts by phone, text, and email to explain the required steps. Our team also responded numerous times to subsequent questions about this matter. The statement attributed to our team does not reflect our service standards or documented communications. Because insurance matters are private, we cannot discuss further details publicly. Your account has now been transferred to another agency, and we sincerely wish you the best moving forward."
Sonia Smith
July 16, 2026
5
out of
5
rating by Sonia Smith
"Appreciate the courtesy & knowledge!"
We responded:
"Thank you so much for the 5-star rating, Sonia! I truly appreciate your support and am always here if you have any questions or need anything. Feel free to reach out to my team and I anytime. - Your State Farm Agent, John Shaffer "
Betsy Kilpatrick
July 14, 2026
5
out of
5
rating by Betsy Kilpatrick
"Very helpful, patient , and kind. Plus got more coverage for less than was paying for."
We responded:
"Betsy, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent John Shaffer’s Team is just a call or email away!"
Lametric Phifer
July 13, 2026
5
out of
5
rating by Lametric Phifer
"Sarah was very nice and helpful."
Keith Livengood
July 10, 2026
5
out of
5
rating by Keith Livengood
"Jared was very helpful and saved me money on my premium."
We responded:
"Keith, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent John Shaffer’s Team—we are always here to help!"
Alan Zito
July 8, 2026
5
out of
5
rating by Alan Zito
"Jared was a big help"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
Holly Mcmorris
July 7, 2026
5
out of
5
rating by Holly Mcmorris
"I had a fantastic experience working with Jared. He reviewed my current policies, found some major gaps in coverage, and managed to get me better protection while actually lowering my premium. I highly recommend him to anyone looking for a reliable and knowledgeable insurance agent!"
We responded:
"Holly, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
Jennifer Allen
July 7, 2026
5
out of
5
rating by Jennifer Allen
"Sarah was just amazing. She was extremely helpful, friendly and understanding."
We responded:
"Thanks so much for the fantastic rating, Jennifer! We are so glad you had a positive experience with us here on State Farm Agent John Shaffer’s Team. If there is anything we can do for you in the future, just give us a shout! "
Sonja Owens
July 7, 2026
1
out of
5
rating by Sonja Owens
"I am a State Farm customer for over 38 years recently moved to Florida and have had issues with this State Farm agent. I have called over the last two weeks and he has not called me back. Not sure if he’s getting the messages or not but this is no way to conduct business. Very disappointed giving State Farm a very bad name."
We responded:
"We are copying our reply to your other review... We are sorry that this situation remains frustrating. We respectfully disagree with the characterization that our office failed to follow up. Our records as well as written correspondence from State Farm document multiple attempts by phone, text, and email to explain the required steps. Our team also responded numerous times to subsequent questions about this matter. The statement attributed to our team does not reflect our service standards or documented communications. Because insurance matters are private, we cannot discuss further details publicly. Your account has now been transferred to another agency, and we sincerely wish you the best moving forward."
Ronald Thomas
July 2, 2026
5
out of
5
rating by Ronald Thomas
"Ruth Ann did a great job taking care of some changes I needed with my policy. Very friendly and helpful"
We responded:
"Thank you so much for the 5-stars, Ronald! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
Mi He
July 1, 2026
5
out of
5
rating by Mi He
"They are very friendly and eager to help. I made a recent change on my insurance policy and then called Ruth Ann a few days later and changed it. No problem, Great to do business with."
We responded:
"Mi, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent John Shaffer’s Team—we are always here to help!"
Sharon Fust
July 1, 2026
5
out of
5
rating by Sharon Fust
"Carol was great"
We responded:
"We are grateful for your 5-star review, Sharon! Thanks for taking a moment to share your positive rating of State Farm Agent John Shaffer’s Team here in Pensacola . "
Jessica Malden
June 26, 2026
5
out of
5
rating by Jessica Malden
"Long term customer, first time reviewer. Thank you to Krista who has been so amazing! I’ve been going through a rough patch of life that has become overwhelming to say the least. Over the past few months, I have talked to Krista every month and she is always delightful. She answers my many questions with thought and care. She made everything so easy from handling my questions about a maybe claim for my windshield to questions about my wheelchair van to making sure my questions & responses got to underwriting when I had a larger claim. She made sure nothing got lost in translation and ensured I had the coverage I needed. I’m crying as I write this because of her grace and amazing kindness. Krista is a superstar!! State Farm overall as an insurance company has been a lifesaver and they are lucky to have her on their team."
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent John Shaffer’s Team. "
FsxMaxx
June 25, 2026
5
out of
5
rating by FsxMaxx
"John Shaffer👍👍👍 not to mention Jared very cool😁"
We responded:
"FsxMaxx, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
Joyce Richards
June 24, 2026
5
out of
5
rating by Joyce Richards
"Jared was very pleasant to talk to. He was persistent but not bothersome at all. I just needed some time to think about it.He is very good at his job ! He mentioned all the other types of insurance ya'll provide which I may consider in the future."
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
Dez Crowe
June 22, 2026
5
out of
5
rating by Dez Crowe
"Carol was amazing at getting me the most benefits, deductible, and coverage on my auto insurance. I was referred by my brother and I really appreciate it! The process was extremely fast and very easy for me. Thank you Carol and State Farm!"
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent John Shaffer’s Team. "
Carol McEnearney
June 17, 2026
5
out of
5
rating by Carol McEnearney
"Travis was wonderful. He really helped me understand my policy, went through every detail. I really appreciate his patience. I would also like to Thank Tara."
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Pensacola to know that you had such a wonderful experience with us here on State Farm Agent John Shaffer’s Team."
Marilyn Mcdowell
June 17, 2026
5
out of
5
rating by Marilyn Mcdowell
"I have really enjoyed working with with Jared on some complicated insurance in 3 different states
It’s great knowing I can use 1 company for all 3 states . He saved me money and is easy to talk with"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
marlana sauceda
June 16, 2026
5
out of
5
rating by marlana sauceda
"Jared took care of my plans."
We responded:
"marlana, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
Charles Thompson
June 13, 2026
5
out of
5
rating by Charles Thompson
"I traded vehicles over the weekend so I called to update everything with State Farm. Krista was very personable and professional. She made the process very simple and took care of me like family."
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent John Shaffer’s Team. "